Questions? Meet Answers.
Q1. Who is the photographer behind these awesome prints?
So glad you asked! The photographer is Stephanie Catlow of Stephanie Todaro Photography (confusing name issues - we know). She's a kid + family lifestyle photographer based in Los Angeles. You can find out more information on the About page.
Q2. When can I expect my prints to arrive?
Depending on when you place the order (i.e. weekend, weekday, over a holiday), shipping options include:
USPS Trackable - 5-10 days
UPS Standard - 3-5 days
UPS Expedited- 1-2 days
You can find more details about our shipping policies right here.
Q3. Do you ship internationally?
Unfortunately at this time we only ship domestically in the United States.
Q4. Do you offer framing?
We sure do! We currently offer a selection of handcrafted (made by Stephanie herself!) framing options for 4x6, 5x7 and 8x10 print sizes. Each frame is made from select pine, with a white beveled matte board, plexiglass, backerboard and sawtooth hanger. Check out the Frames section of the shop for more details.
Q5. Do you offer any custom sizes?
We currently only offer sizes: 5x7, 8x10, 11x14, and 16x20. Should we expand that offering, you will be the first to know!
Q6. Do you offer refunds?
Due to the nature of fine art prints, we currently do not offer general refunds. Should you print be damaged or misplaced, we will definitely find a way to remedy the issue. You can find out more details on our Refunds page.
Q7. DO THE PRINT IMAGES LOOK THE SAME IN YOUR SHOP AS THEY DO ONCE PRINTED?
While I wish I could go to everyone’s house and calibrate their computer screens to showcase the most accurate coloring, that – unfortunately – is impossible. I’ve taken the upmost care to accurately match the true print color with the online images. If you feel like there is a discrepancy in the coloring, please email me directly to discuss.
If you don't see a response to your question, please ask away in the form below.
M-F - 10 am - 4 pm
Los Angeles, CA